How to Fix Google Play that Keeps Crashing

Google Play store is the official app store for the Android OS. It allows us to download our favorite app/game on our Android device. Therefore, when it comes to the significance, no app get ahead of the Play store. If due to some reason it doesn’t work, you cannot download your desired app or a game. At times there happens to be a problem at the end of Google. In most cases, the issue is due to the servers and gets fixed in a short time. On the other hand, there are some issues such as when the play store is stucks at loading, which need to be fixed by you. Another major issue is of Google play that keeps crashing.

There could be any reason leading to the crashes. The problem might appear different from that of Google play that stucks at loading, but the fixes are almost similar. To fix Google play that keeps crashing, we have provided the possible solution. However, it has been observed that the users do not update the play store, which gives rise to the issues. Therefore, if you haven’t updated the play store to the latest version, it is time to update and fix Google play that keeps crashing.

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How to Fix Google Play that Keeps Crashing

Now before you jump off to the fixes, note that sometimes the OS causes the app crashes as well. To avoid this possibility, it is necessary that you update your device to the latest version. You can check for updates in Settings > Software updates. To save the time, it is recommended that you apply the fixes in the given order.

Force Close Google Play and Reboot the device

If it is a random glitch, force stopping the app will fix it. You can use the Application Manager to force close Google play.

  1. Navigate to Apps > Settings > Applications.
  2. From the list of applications, select Google Play or Play Store.
  3. Now tap on the Force Close button to quit the app forcibly.

Relaunch the Google play and see if it still crashes. If it crashes, try the method given below.

Clear Google Play Caches and Data

Clearing the Google play caches means deleting the files it downloaded. There are chances those files got corrupt and now crashing the play store. To do so;

  1. While on Home screen, navigate to Settings > Apps.
  2. Here, tap on App Manager and locate Google Play.
  3. Next, locate and tap Storage.
  4. Under storage, tap on CLEAR CACHE and then on Cached data.

If the problem persists, try clearing the system partitions on your device.

Wipe/Clear Cache Partitions on your device

Chances are the play store is crashing due to erratic cache files within the system partition. Here’s how you can wipe/clear cache partitions.

  1. Turn Off your device.
  2. Next, Press and Hold Power + Volume Down key for few seconds.
  3. This will put your device in bootloader mode, here press Volume down button twice to highlight recovery mode.
  4. Then press Power key to select the recovery mode.
  5. This will put your device in recovery mode.
  6. Use Volume Up and Down keys to navigate to “Wipe Cache Partition” option.
  7. Press the Power key to select the option and clear the cache partition.


Factory reset takes the device back to original settings and wipes the data from your device. Therefore, it must be used as a last resort and make sure to create a backup first.

Perform a Factory Reset

  1. Turn Off your device.
  2. Now Press and Hold Power + Volume Down key for few seconds.
  3. This will put your device in bootloader mode, here press Volume down key to enter in recovery mode.
  4. In recovery mode, use Volume Up/Down keys to navigate to the wipe data/factory reset option.
  5. Use the Power key to select the option.
  6. You will be asked to confirm. Again use Volume Up/Down keys to navigate and Power to select Yes- delete all user data.
  7. Then use the Power key to select Reboot system now.

Let us know if you have questions via comments.

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