Aside from releasing flagships every year, Samsung also releases different low-range devices as well. Earlier this year, the Korean giant released Galaxy J5. Unlike the premium series like Galaxy S and Note series, Samsung doesn’t release devices with new names in its low-range series. In case of Galaxy J5’s 2017 version, the name has been kept same. All these things aside, if you look at the specs, Galaxy J5 seems pretty competitive. However, at times even a minor bug in the OS or any hardware related issue annoys the users. In case of Galaxy J5, a considerable number of users are reporting the camera related issue. According to most of them, when launched the camera, Galaxy J5 Camera failed error appears and shuts the camera down.
While applications related errors usually are not very hard to fix, the Galaxy J5 Camera failed error seem to be pretty annoying. In most cases, the bugs in the apps are the reason of such errors. However, this time it appears the camera app is fine as most of the users have the latest version of OS. There could be any reason behind Galaxy J5 Camera failed error. In this guide, we will narrow down the culprit behind the error.We will first determine whether it’s the Android OS that’s causing the issue and then will see if the hardware is the culprit.
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Fix Samsung Galaxy J5 Camera Failed Error
Before we begin with the possible solutions, you must perform common inspections such as updating the OS to the latest version or restarting the device. If everything is perfect, proceed with the possible solutions.
Clear Cache and Data of Camera App
When you clear the data related to the app and reset it to its defaults, it basically takes the app back to the original configuration. To do so;
- Here, tap on Clear cache.
- Now tap on Clear data and then on Ok to confirm.
Boot the device in Safe Mode
If clearing the app data didn’t help, it could be the third-party application. In most cases, third-party apps from an untrusted source become the reason of app crashing. You can determine whether the problem is due to a third-party app or not by booting your J5 into safe mode.
- Turn your Galaxy J5 Off.
- Press and hold the Power key.
- When the Samsung logo appears, let go of Power key but at the same time press and hold Volume Down key.
- When the phone restarts and displays Safe Mode message, release the Volume Down key.
- You are in Safe mode.
Launch the camera app and see if it still shows the error. If not, then it’s definitely the third party app. Reboot into normal mode and see if you have recently installed any app.
Wipe/Clear Cache Partition
Even in the safe mode if the issue wasn’t addressed, it could be due to the corrupted caches. Therefore, it is recommended that you delete the corrupted caches so that system can replace them. For that;
- Turn Off your Galaxy J5.
- Now Press and Hold Home + Volume Up + Power buttons at the same time.
- When the Samsung logo appears, let go of the Volume Up key while at the same time press Volume Down Key.
- This will put your device in recovery mode.
- Use Volume Up and Down keys to navigate to “Wipe Cache Partition” option.
- Press the Power key to select the option and clear the cache partition.
Boot the device and see if the issue is resolved. If not, the only thing remains is the factory reset.
Factory Reset takes the phone back to default settings and should be used as a last resort. Make sure to create a backup of your data as factory reset wipes everything in the internal storage.
Perform Factory Reset on your Galaxy J5
- Turn Off your Galaxy J5.
- Now Press and Hold Power + Volume Up + Home keys at the same time until Android appears on the screen.
- When it does, let go of the keys.
- Here, use Volume Up/Down keys to navigate to the wipe data/factory reset option.
- Use the Power key to select the option.
- You will be asked to confirm. Again use Volume Up/Down keys to navigate and Power to select Yes- delete all user data.
- Then use the Power key to select Reboot system now.
In case you have questions, let us know in the comments.