How to Fix Samsung Galaxy Note 5 Call Drop Issue

Samsung is one of the leading smartphone manufacturers and every year the Korean giant releases a number of devices. Galaxy Note series is one of the famous series, however, due to the early death of Galaxy Note 7, Galaxy Note 5 had to come in and replace the position. That shouldn’t be surprising, considering the high-end specs and a perfect design. Even though Galaxy Note 5 has replaced the Note 7 but despite high-end specs, it isn’t free from issues and errors. Some users have recently reported the call drop issue in their Note 5 devices. Now, this isn’t one of the common issues many Note series users experience but still, it needs to to be addressed. In this guide, we will help you find the culprit and fix Samsung Galaxy Note 5 call drop issue.

According to the users, their phone calls suddenly drop and there is no way they complete their calls. Now some of them tried changing the SIM card but the problem is still there. Since call drop issue is something uncommon we cannot pin point the culprit. It could be the third-party applications, a software glitch or something related to hardware. For your ease, we have provided the possible solutions to help you fix Samsung Galaxy Note 5 call drop issue. However, since we do not know the reason, you will have to try every one of them.

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Fix Samsung Galaxy Note 5 Call Drop Issue

Before you jump off to the possible solutions make sure to check the SIM jacket as sometimes SIM displacement disconnects the connections. We have provided the solutions that are caused by either the third-party applications or by the firmware. In case, you think it’s the hardware, contact your carrier.

Wipe/Clear Cache Partition

At times firmware causes the issues and things as simple as clearing the cache could fix Samsung Galaxy Note 5 call drop issue. Here’s how you can wipe cache partition in Galaxy Note 5.

  1. Turn Off your Galaxy Note 5.
  2. Now Press and Hold Home + Volume Up + Power buttons at the same time.
  3. When the Samsung logo appears, let go of the Volume Up key while at the same time press Volume Down Key.
  4. This will put your device in recovery mode.
  5. Use Volume Up and Down keys to navigate to “Wipe Cache Partition” option.
  6. Press the Power key to select the option and clear the cache partition.

Boot in Safe Mode

Safe mode helps us to narrow down our search as only pre-installed applications work in it. To boot in Safe mode;

  1. Turn your Galaxy Note 5 Off.
  2. Press and hold the Power key.
  3. When the Samsung logo appears, let go of Power key but at the same time press and hold Volume Down key.
  4. When the phone restarts and displays Safe Mode message, release the Volume Down key.
  5. You are in Safe mode.

In safe mode make a call and see if it still drops. In case it does, that means third-party applications are not responsible. Before you take your Galaxy Note 5 to the technician, try to reset it as sometimes minor software glitches cause such problems.


Factory Reset takes the phone back to default settings and should be used as a last resort. Make sure to create a backup of your data as factory reset wipes everything in the internal storage.

Perform Factory Reset

  1. Turn Off your Galaxy Note 5.
  2. Now Press and Hold Power + Volume Up + Home keys at the same time until Android appears on the screen.
  3. When it does, let go of the keys.
  4. Here, use Volume Up/Down keys to navigate to the wipe data/factory reset option.
  5. Use the Power key to select the option.
  6. You will be asked to confirm. Again use Volume Up/Down keys to navigate and Power to select Yes- delete all user data.
  7. Then use the Power key to select Reboot system now.

In case you have questions, let us know in the comments.

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